22 ServiceNow plugins, apps, and extensions to save time and grow your revenue (2023)

22 ServiceNow plugins, apps, and extensions to save time and grow your revenue (1)

Did you know that there’s a vast range of ServiceNow plugins available that can help boost revenue and productivity in your business?

ServiceNow has proven to be a hugely popular IT management tool over the last 14 years—the fact that the Californian company has grown to the stage where it has a revenue of $1.93 billion and employs over 4,500 team members is surely a testament to that. And with so many options for personalization, it’s not hard to see why.

In its marketing blurbs, ServiceNow likes to say that its product allows users to ‘gain complete portfolio and financial visibility, align better with the business, and accelerate service delivery.’ Before we look at how the various ServiceNow plugins and extensions can make that happen, however, we should look at what exactly ServiceNow provides.

What is ServiceNow?

Plugins in ServiceNow streamline what is already an impressively versatile piece of software. A cloud-based IT management tool, ServiceNow IT Service Management (ITSM) allows you to transform your IT infrastructure and bring legacy systems and multiple functionalities under the wing of a single program. As well as ITSM, the other two main branches of ServiceNow’s offering are IT operations management (ITOM), and IT business management (ITBM).

Thanks to the cloud, ServiceNow provides employees at any level in the company with access at all times, no matter where they are, or what they are doing. They need only a broadband connection and valid login details to use the software. What’s more, part of ServiceNow’s remit is to make its tools simple to learn, configure and use, catering to both large and small businesses alike, for use by individuals or large teams. Automation is also a big part of ServiceNow’s appeal, particularly when it comes to service management, and the user-friendly tools and thoughtful UX design (such as drag-and-drop capabilities) ensure ease of use.

As ServiceNow is a native system, it can be incredibly simple to customize it in creative ways, ways that benefit your business by meeting specific needs. By picking and choosing from the immense array of ServiceNow plugins and extensions on offer, you can craft a ServiceNow platform that is exclusively tailored to you.

The benefit of ServiceNow plugins

While there are ServiceNow plugins that cater to almost every need, many would benefit from discovering ServiceNow plugins that can save you and those in your business time, as well as helping to boost revenue. After all, these are the key goals of any manager and C-suite executive.

Speaking about ServiceNow plugins, Myles Molloy, head of business development at Unifii, had this to say: “We understand there is massive power in leveraging plugins and encouraging customers to take advantage of them within your ServiceNow deployment. Plugins are pre-built capability sets that can be used to accelerate your implementation and leverage more out of the box (OOTB) features provided with your instance.

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“The plugins that can be used will depend on your platform version and license mode. These plugins can then be enhanced to meet business needs as required.”

ServiceNow plugins for increasing productivity and boosting revenue

22 ServiceNow plugins, apps, and extensions to save time and grow your revenue (2)

Connect spoke for flow designer

Providing actions for a process analyst to use when designing flows, connect for flow designer allows for greater automation when it comes to conversation creation. You can also add users and send messages to conversations with ease.

Field service spoke
Using the field service spoke plugin, flow designers can better use automation processes. The creation of work orders and work order tasks can be carried out automatically by the system, as can updates to work orders and work order tasks that already exist within the system.

Checklist Pro
Checklists are a great way to enforce best practices and track work on the ServiceNow platform. Checklist Pro by TyGR LLC is a handy tool that lets you create custom checklists for any ServiceNow table, as well as being able to select when your checkbox items will appear. Unlike the platform’s native option, you can also choose who is able to edit them, as well as define your own rules for closing, improving the reliability of your checklists in the process. It’s a great way to reduce errors as well as improving productivity in the process!

Incident management — major incident management
One of the essential plugins in ServiceNow, incident management gives you and your company an easy-to-follow process to identify potential major incidents. This allows for faster and better responses, and means that you will be on top of the situation, rather than firefighting.

Salesforce Integration by Crossfuze LLC
A free-to-use version of this ServiceNow Salesforce plugin is available to use for base tables, such as cases and contacts. Bi-directional integration for Salesforce cases, accounts, opportunities, users and more makes this ServiceNow Salesforce plugin simple to use, and it has also been designed to scale large amounts of data without unduly affecting either system

Knowledge management — external content integration
A ServiceNow plugin for adding external content to your knowledge management field. You will need to spend a bit more time configuring and calibrating the plugin, but once you have, it will create copies of external content on ServiceNow as knowledge articles to make them searchable. The plugin then indexes these articles using Zing Search. It’s worth noting that you must have reuse and copy privileges in place before using the knowledge management plugin to configure external sources in this way.

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Connect Chat

A ServiceNow chat plugin, Connect Chat is a real-time messaging tool for group and individual use. Files can be shared, and collaboration on records can be agreed instantaneously. This ServiceNow chat plugin also animates communication relating to visual task boards, topics,and groups.

Using the Connect Chat ServiceNow chat plugin, you can:

  • Start a private conversation with another user.
  • Establish a group chat for user groups with more than three people.
  • Link your conversations to records, allowing work notes, comments and more that appear in conversations to be added directly to records.
  • Share files, records and links with drag-and-drop functionality.

Appointment booking and major incident management

Appointment booking gives customers the chance to organize service appointments by using a service panel. The major incident management plugin for ServiceNow allows you to escalate an issue to your company’s major incident team.

“Some of the interesting plugins that have been released with Kingston include Appointment Booking and Major Incident Management,” adds Myles. “These enable users to book their engineer visits via the self-service portal and provide more-structured management of major incidents using OOTB capabilities.”

ServiceNow Orchestration plugin
The ServiceNow Orchestration plugin allows workflow to automate business services, infrastructure tasks, and applications. What’s more, the ServiceNow Orchestration plugin can control deployments, information gathering, and configurations, as well as web services.

Performance analytics — human resources lifecycle events scoped app
You will need a performance analytics premium license to activate this particular plugin. Once you do, it will provide detailed, in-depth analysis for lifecycle events (stages that an employee moves between in the company) within your human resources process.

Time recording for customer service
An invaluable tool for customer service agents, this time recording plugin can be used for cases, case tasks, and more. Once a time recording has been made, a time card and time sheet can be generated automatically for customer service managers and supervisors to approve.

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SalesWon ServiceNow CRM plugin

Developed on the NOW platform, the SalesWon ServiceNow CRM plugin eliminates the need for integrating separate sales and support applications. Using the SalesWon ServiceNow CRM plugin, you can move away from legacy systems and automate sales processes thanks to workflows and business rules.

I18N: Internationalization plugin

All of the elements needed to translate your ServiceNow instance without a pre-loaded translation, the I18N: Internationalization ServiceNow language plugin can be successfully activated in just a few steps:

  • Find to System Definition > Plugins.
  • Once on the list, right-click the plugin name click Activate/Upgrade.
  • The ServiceNow language plugin may depend on other plugins, and these will be listed alongside their activation status.
  • Select the load demo data check box if available.

Visual Task Board Flow Designer Spoke
Using the visual task board (VTB) flow designer, process analysts are able to create flows that can manipulate the data attached to specific tasks (including task boards, board members, and assignees) without the need for additional code to be written.

22 ServiceNow plugins, apps, and extensions to save time and grow your revenue (3)

Customer communities

Customer communities is one of the best ServiceNow plugins for widespread collaboration. You can connect and engage with stakeholders including customers, prospective customers, partners, and employees using the customer communities plugin, but you do have to hold a license for Customer Services Management to use the plugin.

Javascript editor
One of the essential ServiceNow plugins for anyone in the business who works with business rules, UI actions or client scripts as an administrator, the javascript editor speeds up the process as well as making code more easily readable.

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SLA
Use the SLA plugin to simplify the management of service level agreements (SLAs). More comprehensive than OOTB options, the SLA plugin for ServiceNow offers greater functionality and flexibility and allows you to deal with multiple SLA records per ticket, rather than having to make a single escalation for each ticket.

ServiceNow connector for Jira
This ServiceNow Jira plugin makes complexities in workflow invisible, streamlining your application lifecycle management (ALM) systems. With a ServiceNow Jira plugin such as this, each ALM team works with a system that best suits their needs, while the ConnectAll service brings them together without the need for manual operations. The ServiceNow connector for Jira is customizable and has been built on an enterprise-level infrastructure to give the best performance and functionality possible from a ServiceNow Jira plugin.

ServiceNow Azure plugin
It’s important to note that you will need to have a Microsoft Azure subscription before you try to initialize the ServiceNow Azure plugin. Microsoft Azure Cloud for ServiceNow is available as a separate subscriptionand requires the ServiceNow Azure plugin to work.

Here’s what you need to do to get started:

  • Select an Azure service principal for discovery — you will have to select a service principal to access a subscription. Providing ServiceNow with your Azure credentials allows your ServiceNow instance to find and verify your Azure subscription.
  • Specify your Azure Client ID and Tenant ID when configuring the ServiceNow instance.
  • Configure the geographical regions that the Azure system can move resources to.
  • Provide enrollment access information from your Microsoft Azure Enterprise Agreement to enable integration of billing and reporting with ServiceNow through the ServiceNow Azure plugin.

Microsoft SCCM integration
Directly import SCCM data into the ServiceNow configuration management database using this ServiceNow SCCM plugin.

Imports can be scheduled using the ServiceNow SCCM plugin, bringing relevant data into your ServiceNow instance in either a full or incremental data import. The ServiceNow SCCM plugin integration ensures that only the necessary data is synchronized from Microsoft’s SCCM to the ServiceNow CMDB, as the SCCM database is not written due to its status as an authoritative source.

ServiceNow AWS plugin — AWS Service Catalog
Create and manage a catalog of IT services approved for AWS use with the ServiceNow AWS plugin. Virtual machine images, software, databases, servers and more can be cataloged and centrally managed, helping you to reach compliance requirements with consistent governance. Using the ServiceNow AWS plugin, users can quickly and simply deploy the IT service they need.

ServiceNow Outlook plugin — Change management integration with Outlook
With the ServiceNow Outlook plugin, events that use a standard iCalendar data format for events (such as those created in Outlook) and specially formatted emails can be sent from a ServiceNow account to attendees. If you are sent a change request, then the ServiceNow Outlook plugin automatically creates an email formatted for iCalendar. Calendar integration using the ServiceNow Outlook plugin means that you are informed whenever you are assigned to a schedulable change, a change is reassigned, or a change gets rescheduled.

The importance of system update sets

Hopefully, now you will have a better understanding of what ServiceNow plugins are available to increase productivity and revenue in your business. It is worth keeping system update sets in mind, however, as they are the best, and quickest, way to migrate plugin configurations between ServiceNow instances and versions. That being said, an update set will not necessarily capture everything automatically, and you will need to ensure that your ServiceNow instances are all using the latest version before you begin migrating code.

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Some ServiceNow plugins are already activated for new customers starting an instance on the latest version of ServiceNow, but if you are upgrading from a previous instance then you may need to request plugins. Some plugins for ServiceNow have the potential to cause compatibility issues when working across instances, so making sure nothing creates unworkable clashes is vital.­

For more insights into ServiceNow, including how to get the most out of your platform as well as technology trends from across the ecosystem, subscribe to the Nelson Frank blog.

FAQs

What are ServiceNow plugins? ›

Plugins are software components that provide specific features and functionalities within a ServiceNow instance.

How do I add plugins to ServiceNow? ›

2) Pick the plugin you want to activate then activate it.
...
Support Manage your instances, access self-help, and get technical support.
  1. Documentation Find detailed info about ServiceNow products, apps, features, and releases.
  2. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact.
12 Feb 2017

How do I check ServiceNow plugins? ›

How to see ALL plugins that are installed on your ServiceNow Instance
  1. Subscribe to RSS Feed.
  2. Mark as New.
  3. Mark as Read.
  4. Bookmark.
  5. Printer Friendly Page.
  6. Report Inappropriate Content.
22 Nov 2020

How do I update ServiceNow plugins? ›

  1. Log in to the instance.
  2. Navigator >> Plugins.
  3. Search for "sn_cmdb_ci_class" or "CMDB CI Class Models"
  4. Observe the right side it displays the version. if the Plugin gives the option to "Instal", which mean the plugin not activated. Choose the latest version and Click install to activate.

How do I list installed plugins in ServiceNow? ›

else you can directly go to plugin and add filter for installed and get the list.

How do you get plugins? ›

Most plugins are available as free downloads. To install the plugin, you visit the website of the plugin's developer and click on a link that will download the installer for the plugin you have selected.

How do I enable discovery plugin in ServiceNow? ›

You can activate the Discovery plugin through the Developer site. If my answer helped you in any way, please then mark it as helpful. Thank you so much, resolved! Hi, Manage > Activate plugin > Discovery > Activate fails for me on developer.servicenow.com.

How do you get performance information in ServiceNow? ›

  1. Create a database view.
  2. Add a table to the database view.
  3. Example left join in creating a database view.
  4. Specify a field to return.
  5. Relabel a column.
  6. Specify the number of records to return.
  7. Test the database view.
4 Aug 2022

How do I fix plugins in ServiceNow? ›

  1. AES instance strategy.
  2. AES and the ServiceNow Store. Get entitlement for AES apps. Install AES from the ServiceNow Store for the first time. Install the AES product and integrations. Update a previously installed AES version. Upgrade your AES instance to the next family release.
  3. Components installed with AES.
4 Aug 2022

How do you check if a plugin is active in ServiceNow? ›

Goto Plugins list in the left navigation and then search the name of plugin in the list and it will show you if it is active or inactive.

How do I check my plugins? ›

Google Chrome has several hidden chrome:// pages you can access. To view the plug-ins installed in Chrome, type chrome://plugins into Chrome's address bar and press Enter.

What is a user in ServiceNow? ›

Users. are the individuals who use the ServiceNow within an organisation. The system administrator has the authority to create a new user, browse through the list of existing users, delete a user and impersonate a user.

Can we deactivate a plugin in ServiceNow? ›

Note: After a plugin is activated, you cannot disable or deactivate it. If needed, you can hide the functionality. You should thoroughly test, in a non-production instance, the specific features and functionalities that are installed when you activate the plugin before using them in a production instance.

How do you backup your own customization and development in ServiceNow? ›

How to Backup Your Update Sets using Update Set Batching
  1. Create Parent Set. Create a new Update Set called "xx/yy/zz Dev Backup" (modify the name to comply with your customers naming standard)
  2. Relate all Child Update Sets. ...
  3. Close the Parent. ...
  4. Export to XML.
16 Apr 2018

What are examples of plugins? ›

Examples include the Adobe Flash Player, a Java virtual machine (for Java applets), QuickTime, Microsoft Silverlight and the Unity Web Player. (Browser extensions, which are a separate type of installable module, are still widely in use.)

Why are plugins used? ›

Why Are Plugins Used? Plugins are used to extend or add functionality to your website. For example, if you want to sell products or take donations on your site, you're going to need a plugin to handle that.

What plugin means? ›

plug-in, also called add-on or extension, computer software that adds new functions to a host program without altering the host program itself. Widely used in digital audio, video, and Web browsing, plug-ins enable programmers to update a host program while keeping the user within the program's environment.

Why Discovery is used in ServiceNow? ›

Discovery is designed to help you avoid data consistency and accuracy issues. It works seamlessly with the ServiceNow® Identification and Reconciliation Engine (IRE) to accurately map discovered data to CIs and prevent duplicate CIs.

How do you create a user in ServiceNow? ›

Create users in ServiceNow
  1. Open the ServiceNow instance and log in with your credentials.
  2. In the left navigation pane, type. Users. .
  3. Under. System Security. , click. Users. ...
  4. In the window that opens, click. New. .
  5. On the. User New record. page, enter details for the new user. ...
  6. Click. Submit. .

How can I improve performance in ServiceNow? ›

Six ways to improve client script performance
  1. Use a UI Policy instead.
  2. Reduce server lookups.
  3. Avoid global client scripts.
  4. Add the isLoading check to onChange scripts.
  5. Add the newValue check.
  6. Run server calls as late as possible within the script.
21 Jun 2017

What is performance analytics ServiceNow? ›

ServiceNow® Performance Analytics enables organizations to seamlessly transform to a goal-oriented business culture with an easy-to-use, integrated application designed for reporting and analyzing business performance.

How do I create a KPI in ServiceNow? ›

  1. Create a KPI Composer project.
  2. Define properties for a project.
  3. Add personas to a project.
  4. Group data by breakdown definitions.
  5. Write journal entries for a project.
  6. Share a KPI Composer project.
  7. Export a KPI Composer project.
  8. Import a KPI Composer project.
4 Aug 2022

How do I rollback a ServiceNow plugin? ›

  1. Roll back patch upgrades or plugin activations.
  2. Use the Deleted Records module to restore a deleted record.
  3. Use the Delete Recovery module to restore a deleted record.
  4. Use the Script Execution History module to roll back a Scripts-Background execution.
4 Aug 2022

How do I reinstall plugins from ServiceNow? ›

After I uninstalled the same plugin you are referring to I still had the related link Activate / Upgrade plugin. Just click on that to install the plugin.

Are blogs free on WordPress? ›

Cost of using WordPress

You can use WordPress.com to create a free blog, but be aware that there are some differences. See our comparison of WordPress.com vs WordPress.org for more details. The cost of using WordPress is relatively minimal and hold true for running any other type of website as well.

Which ServiceNow utility provides a modern interactive graphical interface to Visualise configuration items and their relationships? ›

Configuration Management Database (CMDB)

What plugins does my site use? ›

Open up the page source for the website and press Ctrl + F to search the code quickly. Type in wp-content/plugins/ and start the search. You will find all the plugins used on the site. Some plugins have comments.

Are plugins and extensions the same? ›

Browser plug-ins are a separate type of module. The main difference is that extensions are usually just source code, but plug-ins are always executables (i.e. object code). As of 2021, plug-ins have been deprecated by most browsers, while extensions are widely used.

What is a running extension? ›

WhatRuns extension is one click away for you to find technologies used on any website you visit. From Developer Tools and Ad Networks to Wordpress Plugins and Themes, we detect even the new and upcoming tools and services.

Is ServiceNow a tool? ›

This product is a tool used to store and organize data for users without ever taking their data offline. It uses a multi-instance model, allowing users to customize the way they use the product so that they can access the type of information they need.

How much does ServiceNow certification cost? ›

The On-Demand ServiceNow Fundamentals course of $300 does NOT include a voucher. After successful completion, you can buy a voucher for CSA certification for an additional $300 (+ TAX). Application Development Fundamentals is only available as instructor led course, which costs $2400.

How many roles are there in ServiceNow? ›

There are currently four (4) ServiceNow user roles:

Standard user. IT Liaison (ITL) Designated Security Officer (DSO) Human Resources (HR) user.

Can we deactivate a plugin in ServiceNow? ›

Note: After a plugin is activated, you cannot disable or deactivate it. If needed, you can hide the functionality. You should thoroughly test, in a non-production instance, the specific features and functionalities that are installed when you activate the plugin before using them in a production instance.

How do you backup your own customization and development in ServiceNow? ›

How to Backup Your Update Sets using Update Set Batching
  1. Create Parent Set. Create a new Update Set called "xx/yy/zz Dev Backup" (modify the name to comply with your customers naming standard)
  2. Relate all Child Update Sets. ...
  3. Close the Parent. ...
  4. Export to XML.
16 Apr 2018

What is a user in ServiceNow? ›

Users. are the individuals who use the ServiceNow within an organisation. The system administrator has the authority to create a new user, browse through the list of existing users, delete a user and impersonate a user.

Which ServiceNow utility provides a modern interactive graphical interface to Visualise configuration items and their relationships? ›

Configuration Management Database (CMDB)

Where is ServiceNow data stored? ›

ServiceNow operates data centers in North America (Canada is the default location, with additional centers in the United States), South East Asia (South Korea and Singapore), Europe (Germany, Switzerland, The Netherlands, Ireland), U.K. (England and Wales), Japan, Australia, and Brazil.

How do I rollback a ServiceNow plugin? ›

  1. Roll back patch upgrades or plugin activations.
  2. Use the Deleted Records module to restore a deleted record.
  3. Use the Delete Recovery module to restore a deleted record.
  4. Use the Script Execution History module to roll back a Scripts-Background execution.
4 Aug 2022

What is hop access ServiceNow? ›

Hopping allows you to access an instance with elevated credentials without a user record in the instance. You may need to hop into a developer's Personal Developer Instance (PDI) to assist with a Dev Task.

Which is better for fresher salesforce or ServiceNow? ›

When the selection process is based purely on CRM and sales, Salesforce clearly comes out on top. In terms of customer-based AI, Salesforce's Einstein AI is more well known for customer analytics capabilities than ServiceNow's AI. But Salesforce is not for everyone.

How does snow mirror work? ›

SnowMirror is a smart data replication tool for ServiceNow. It replicates the data from a ServiceNow instance to an on-premise database such as Oracle or SQL Server. Having the data locally enables seamless integration with standard reporting or BI tools.

What is true about ServiceNow data recovery and backup? ›

The backup data never leaves the ServiceNow data centers. Backups are taken in both data centers on all customer instances including sub-production and production instances. It is important to note the primary recovery method of a customer production instance is to use the High Availability replica.

Is ServiceNow a tool? ›

This product is a tool used to store and organize data for users without ever taking their data offline. It uses a multi-instance model, allowing users to customize the way they use the product so that they can access the type of information they need.

How much does ServiceNow certification cost? ›

The On-Demand ServiceNow Fundamentals course of $300 does NOT include a voucher. After successful completion, you can buy a voucher for CSA certification for an additional $300 (+ TAX). Application Development Fundamentals is only available as instructor led course, which costs $2400.

How many roles are there in ServiceNow? ›

There are currently four (4) ServiceNow user roles:

Standard user. IT Liaison (ITL) Designated Security Officer (DSO) Human Resources (HR) user.

Which of the following are data management plugins Select 3 answers from the below options? ›

Which of the following are Data management plugins? Select 3 Answers from the below options. Data archiving, Database Rotations and Many-to-Many task relations are the 3 Data Management Plugins.

Which ServiceNow products can be used to discover and populate the CMDB choose two? ›

While ServiceNow Discovery and Service Mapping are the preferred ServiceNow methods to populate the CMDB, they are not the only methods. For various reasons, users may need to populate the CMDB from a custom external data source and they wish to populate it automatically.

What does the CMDB application do in ServiceNow? ›

The CMDB is the ServiceNow database that stores information about all technical services. Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI) specific to that service.

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